We pride ourselves on our high standards. That said, we recognise that sometimes things may not go as expected. Your feedback helps us understand where we can improve. Complaints about provider services - While we're here to help you find a better deal, we don't manage your service once it's active. To get the fastest resolution, please reach out to your provider directly. They are the best people to help with your specific contract or service. You’ll find their contact information in your contract or most recent bill. If they are unable to assist with your complaint please do contact us. If your complaint is about our service or the information we provide, you can get in touch with us on Tel: 01342890042 by: Email: enquiries@ukenergyunion.com or by Post: UK Energy Union Ltd, 10 Blacklands Crescent, Forest Row, East Sussex, RH18 5NN When contacting us, you will at all times be treated with courtesy and respect. Please include your name, contact information, and a summary of what happened. A record will be kept of when the complaint is received and all relevant information related to the complaint. Acknowledgement of the complaint will be confirmed within 48 hours. The complaint will then be thoroughly reviewed and you will be kept up to date of the progress, we will aim to have a proposed resolution to you within 7 working days and if we cannot reach an agreement a final position letter will be issued within 8 weeks of when you first logged the complaint. This process is completely free of any charge and will be responded to and actioned promptly, if you still wish to escalate the complaint if an agreement cannot be reached you can contact the Energy Ombudsman on the below details.If an apology, goodwill gesture or compensation deemed appropriate this will be facilitated by UK Energy Union Ltd.If you are not satisfied with our final response, or we have not resolved things within 8 weeks, you can ask Energy Ombudsman who's services are free and completely impartial.You can contact them via: call 0330 440 1624 or write to them at Energy Ombudsman P.O Box 966 Warrington WA4 9DF or alternatively email enquiry@energyombudsman.org